1.Refund Policy.

(1). Order within 1 days of payment, we will cancel the order and refund full for you.

(2). Order within 2 days of payment but no shipping, we can cancel the order and refund the 90% of the total amount since our worker has picked up the product and packed the parcel at that time, except that, maybe the parcel has been sent to the shipping company’s warehouse.

(3). Order with shipping, we can not cancel the order, Please understand. Sorry.

2. Return Policy.

(1). You do not need to return it if the product arrives which was poorly made, please send us some photos, we will reship it or refund after we check your photos.

(2). If the item is unused and good quality, you are unhappy with the product for any reason, we will gladly refund or exchange other product after we have receive the returned parcel. Please email us firstly before returning the parcel, it is helpful to receive the parcel successfully.


(4). return address:
Shop 36 142 lennox Street maryborough Queensland 4650

However, we strongly suggest to contact us first at cs@serenestyles.com.au