We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
What we collect
Setting up an account with serene styles is optional, however should you wish to proceed with purchasing from our website, we will require some personal information.
We may collect the following information:
- name (please note you may use a pseudonym)
- contact information including email address
- demographic information such as a postcode, and street address
- other information relevant to ensuring your order can be safely sent out to you
What we do with the information we gather
Your personal information is only used to provide you with an enjoyable, safe and efficient shopping experience at serene styles. Your account verifies that you wish to be a part of the serene styles shopping database. Please read below on how your information is stored, and procedures in place for you to have your information removed should you so wish to do this.
Internal record keeping
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Deleting your account
serene styles understands all users have the right to be forgotten. Should you wish for your account to be deleted at any time, or for your email address to be removed from our database, please either email this request to firstname.lastname@example.org or unsubscribe via the link at the bottom of all emails.
Online credit card payments are handled by e-Way an e- commerce external third party service provider. We do not see or store your credit card or banking details. Please check the eWay website for details of their privacy policies and security measures. Our server may log details about any computer used to access the Website (such as the IP address, operating system and browser type), the date and time of access, and details of the information downloaded.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting.
If at any time you no longer wish to receive promotional marketing material from serene styles, please use the unsubscribe feature on our emails to remove yourself from further correspondence.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Should you have any further enquiries please contact us and we will be able to assist further.